2540485569315472
top of page

Frequently Asked Questions

Personalised wedding gifts

​

21 Days for dispatch

We pride ourselves on producing quality products. 0ur lead time for all orders is 21 days for dispatch . However we do sometimes have scope in our diary to fit a last minute order in. Therefore if you are in a desperate need of something in a hurry please contact us before ordering  and we will try our best squeeze you in! Thank you.

Tracked

Postage

Your items will be securely packaged and posted to you by signed for tracked mail. 

Returns

Policy

​

In the event of any faulty or damaged items, we ask that you contact us straight away so we can resolve any issues

you may have. We therefore ask that you check all your items upon arrival to you as returns  will not be exchanged

after 7  days from receipt of delivery. 

​

​

Cancellations

​

Cancellations made within 14 days of order being placed will receive a full refund.

Cancellations made after 14 days of order being placed will incur a 20% fee.

Cancellations made after 21 days of order being placed will incur a 30% fee.

​

If we have to cancel your order you will receive a full refund.

​

​

bottom of page